Privacy Policy

About this policy

fitbox Corp ("fitbox", "we", "us") is an Australian company based in Lawnton, Queensland. This policy explains how we collect, use, store and disclose personal information when you visit our website, book a demo, or use the fitbox platform. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

• Contact details such as your name, email address, phone number and gym or business name.
• Account and billing information for gyms that use fitbox.
• Member information that gyms upload or collect through the platform, which we process on the gym's behalf.
• Technical information such as device, browser, IP address and pages visited on our website.

How we use it

• To provide, support and improve the fitbox platform.
• To respond to enquiries and arrange demos.
• To process payments and manage accounts.
• To send service updates and, where you agree, marketing communications. You can opt out at any time.

Gym member data

Where a gym uses fitbox to manage its members, the gym is responsible for that member data and we process it on the gym's instructions. Members should contact their gym first about access or correction requests.

Disclosure

We share personal information only with service providers who help us run fitbox, such as hosting, payment processing and communication tools, or where required by law. We do not sell personal information.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Some of our service providers may store data outside Australia; where this happens we take reasonable steps to make sure it is handled in line with the Australian Privacy Principles.

Cookies

Our website uses cookies and similar technologies to understand how it is used and to improve it. You can manage cookies through your browser settings.

Access and correction

You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time.

Complaints and contact

If you have a question or complaint about how we handle personal information, contact us at sales@fitboxcorp.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.