This SaaS Services Agreement (“Agreement”) is entered into with fitbox IQ Pty Ltd
Again Faster PTY LTD, ACN 657 506 093, also referred to as fitbox (“Company”),
A. This Agreement includes and incorporates Schedules 1 and 2, as well as the attached Terms and Conditions and contains, among other things, warranty disclaimers, liability limitations and use limitations.
B. Except as otherwise permitted by this Agreement, no variation to its terms will be effective unless in writing and agreed to by both the Company and the Customer.
Fitbox’s Web Application (fitbox IQ) is designed to help fitness businesses manage their operations and clients. The fitbox Mobile Application is designed for clients of fitness businesses (Gyms, Personal Trainers, Online Training providers, Allied Health) to help them manage their schedule, track wellness and performance.
If you do not understand this Agreement or have any questions, you may contact at email@example.com
“Customer” sometimes referred to as “business”,“you”, “your”, or any variation thereof, is defined as a customer who has contracted with Fitbox for its services.
“Services” are defined as fitbox IQ software provided by fitbox to its users in any form or manner by and through its website and mobile applications), or any other means.
“fitbox” is the provider of “services” through its proprietary software “fitbox IQ” to “Customers” and “users”.
1. SaaS Services and Support
Subject to the terms of this Agreement, the Company will use commercially reasonable efforts to provide the Customer the Services in accordance with the Service Level Terms attached in Schedule 1. Subject to this Agreement, the Company will provide the Customer with reasonable technical support services in accordance with the Company’s standard practice.
2. Restrictions and Responsibilities
Except as otherwise permitted by the Copyright Act 1968 (Cth) or agreed to in writing by fitbox IQ PTY LTD, the Customer must not reverse compile, disassemble, remove, release, disclose, reveal, copy, extract, modify or otherwise reverse engineer all or any part of the Services or any software, documentation or data related to the Services.
(a) With respect to any Services that is distributed or provided to the Customer for use on the Customer’s premises or devices, the Company hereby grants the Customer a non-exclusive, non-transferable, non-sub-licensable license to use such Services during the Term only in connection with the Services.
The Customer represents, covenants, and warrants that the Customer will use the Services only in compliance with the Company’s standard published policies then in effect (the “Policy”) and all applicable laws and regulations. The Customer hereby agrees to indemnify and hold harmless the Company against any damages, losses, liabilities, settlements and expenses (including without limitation costs and legal fees) in connection with any claim or action that arises from an alleged violation of the foregoing or otherwise from the Customer’s use of Services. Although the Company has no obligation to monitor the Customer’s use of the Services, the Company may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing. The Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment”). The Customer shall also be responsible for maintaining the security of the Equipment, the Customer account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of the Customer account or the Equipment with or without the Customer’s knowledge or consent.
3. Confidentiality and Proprietary Rights
Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (referred to as “Proprietary Information” of the Disclosing Party).
Proprietary Information of the Company includes non-public information regarding features, functionality and performance of the Service. Proprietary Information of the Customer includes non-public data provided by the Customer to the Company to enable the provision of the Services (“Customer Data”).
(a) The Receiving Party agrees:
(i) to take reasonable precautions to protect such Proprietary Information, and
(ii) not to use (except in performance of the Services or as otherwise permitted in this Agreement) or divulge to any third person any such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party or (e) is required to be disclosed by law.
The Customer shall own all right, title and interest in and to the Customer Data, as well as any data that is based on or derived from the Customer Data and provided to the Customer as part of the Services. The Company shall own and retain all right, title and interest in and to (a) the Services, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with Implementation Services or support, and (c) all intellectual property rights related to any of the foregoing.
Notwithstanding anything to the contrary, the Company shall have the right to collect and analyse data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom), and the Company will be free (during and after the term) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Company offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted except as expressly set out in this Agreement.
4. Payment of Fees
The Customer will pay the Company the then applicable fees described in the Order Form for the Services and Implementation Services in accordance with this Agreement.
If the Customer’s use of the Services exceeds the Service Capacity set forth on the Order Form or otherwise requires the payment of additional fees (per the terms of this Agreement), the Customer shall be billed for such usage and the Customer agrees to pay the additional fees in the manner provided in this Agreement.
If the Customer’s use of the Services exceeds the value of the total investment plan collected, fitbox reserves the right to automatically increase the the investment amount to the next increment to cover the monthly service costs.
The Company reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Initial Service Term or the current renewal term, upon thirty (30) days prior notice to the Customer (which may be sent by email).
If the Customer believes that the Company has billed the Customer incorrectly, The Customer must contact the Company no later than 60 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Inquiries should be directed to the Company’s support department (firstname.lastname@example.org). The Company may bill The Customer via Stripe or may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by the Company thirty (30) days after the mailing date of the invoice. Unpaid amounts are subject to an interest charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of Service. Where applicable, any goods or services tax, charge, impost or duty payable in respect of this Agreement or the supply of any goods or service made under or in respect of this Agreement and any other taxes, duties or levies will be paid by the Customer at the then-prevailing rate.
5. Term and Termination
Subject to earlier termination as provided below, this Agreement is for the Initial Service Term as specified in the Order Form. At the end of the Initial Service Term, the Agreement shall be automatically renewed monthly, unless either party requests termination at least thirty (30) days prior to the end of the then- current term.
In addition to any other remedies it may have, either party may also terminate this Agreement upon thirty (30) days’ notice (or without notice in the case of non-payment), if the other party materially breaches any of the terms or conditions of this Agreement. The Customer will pay in full for the Services up to and including the last day on which the
Services are provided. Upon any termination, the Company will make Customer Data available to the Customer in a form the Company deems appropriate for a period of thirty (30) days, but thereafter the Company may, but is not obligated to, delete stored Customer Data. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
6. Warranty and Disclaimer
The Company shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimises errors and interruptions in the Services and shall perform the Implementation Services in a professional and proper manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by the Company or by third-party providers, or because of other causes beyond the Company’s reasonable control, but the Company shall use reasonable efforts to provide advance notice in writing or by
email of any scheduled service disruption. However, the Company does not warrant that the Services will be uninterrupted or error free; nor does it make any warranty as to the results that may be obtained from use of the Services. While all due care has been taken, the Company does not warrant that the operation of the Services will be uninterrupted or error free or that any third party components of the Services, will be accurate or error free or that the Services will be compatible with any application, program or software not specifically identified as compatible by the Company.
The Company’s obligation and the Customer’s exclusive remedy during the Licence Period and any Renewal Period are limited, in the Company’s absolute discretion, to:
(a) The Company, at its own expense, using all reasonable endeavours to rectify any non-conformance of the Services by repair (by way of a patch, workaround, correction or otherwise) within a reasonable period of time; or
(b) a refund of the Fees paid if, in the Company’s reasonable opinion, it is unable to rectify such non-conformance within a reasonable timescale or at an economic cost, whereupon this Agreement will terminate.
The Customer acknowledges and accepts that it is the Customer’s sole responsibility to ensure that:
(a) the facilities and functions of the Services meet the Customer’s requirements;
(b) the Services are appropriate for the specific circumstance of the Customer and are within the laws and regulations of the Customer’s jurisdiction.
(c) the Company does not purport to provide any legal, taxation or accountancy advice by providing the Service under this Agreement.
In other words if you use the Fitbox Services, we make no warranty that the Application will perform its intended function or deliver any expected results, and you acknowledge that you assume all risk arising from use of the Applications.
The Company will not be liable for any failure of the Services to provide any function not described in the documentation (provided online as part of the Services) or any failure attributable to:
(a) any modification to the Services other than by the Company;
(b) accident, abuse or misapplication of Services by the Customer;
(c) use of the Services with other software or equipment without the Company’s written consent;
(d) use of other than the latest, unaltered current release of the Services;
(e) or use other than in accordance with this Agreement.
If, upon investigation, a problem with the Services is determined not to be the Company’s responsibility, the Company may invoice the Customer immediately for all reasonable costs and expenses incurred by the Company in the course of or in
consequence of such investigation.
The Customer will at all times indemnify and hold harmless the Company and its officers, employees and agents in respect of any third party claim for any injury, loss, damage or expense occasioned by or arising directly or arising directly or indirectly from:
(a) a breach by the Customer of its obligations under this Agreement;
(b) any wilful, unlawful or negligent act or omission of the Customer.
8. Limitation on liability
Except in the case of death or personal injury caused by the Company’s negligence, the liability of the Company under or in connection with this Agreement whether arising in contract, tort, negligence, breach of statutory duty or otherwise must not exceed the fees paid by the Customer to the Company for the Services under this Agreement in the 12 months prior to the act that gave rise to the liability, in each case, whether or not the Company has been advised of the possibility of such damages. Neither party is liable to the other party in contract, tort, negligence, breach of statutory duty or otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by that other party of an indirect or consequential nature including any economic loss or other loss of turnover, profits, business or goodwill.
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
This Agreement is not assignable, transferable or sublicensable by the Customer except with the Company’s prior written consent. The Company may transfer and assign any of its rights and obligations under this Agreement without consent.
This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in writing signed by both parties, except as otherwise provided in this Agreement.
No agency, partnership, joint venture, or employment is created as a result of this Agreement and the Customer does not have any authority of any kind to bind the Company in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and legal fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or email; the day after it is sent, if sent for next day delivery by recognised overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.
This Agreement takes effect, is governed by, and will be construed in accordance with the laws from time to time in force in Queensland, Australia. The Parties submit to the non-exclusive jurisdiction of the courts of Queensland.
SCHEDULE 1 Specifications
Statement of Work
After the Customer provides the required data, the fitbox Team will provision an account for the Customer within 4 days.
Per fitbox’s standard migration plan, after the Customer’s account has been provisioned the Company will forward resources to The Customer complete a 1-hr Training Session Online with supporting resources. The subsequent setup of the account data, including connecting the Finance module, is the responsibility of the Customer. After the Customer has completed account setup, fitbox will setup a 30-min call with the customer to answer any questions and provide Go-Live sign-off.
All information is required to be provided by The Customer to fitbox within 14 days of this Agreement being completed for this offer to be valid.
Offer valid for new fitbox IQ customers who complete a Licensing Agreement by 30 March 2022 for a minimum 12-month term. Client must comply with Payment Activation and Fair Use Policy for duration of Agreement. Not available in conjunction with any other fitbox offer or promotion.
Service Level Terms
Issue response times: 90% of issues raised via the Support portal will have an initial response within 4 hours (during Support hours).
Issue resolution times: resolution times for issues raised are dependent on severity and are outlined below;
– Critical (Billing unavailability, no workarounds available) – 72 hours
– High (Class Scheduling or Booking unavailability, no workarounds available) – 5 working days
– Medium (Billing, Class Scheduling or Booking unavailability, workarounds available) – 10 working days
– Low (Low-impact modules/functionality, workarounds available)- not applicable
Availability: the Service will be available 90% of the time, 7 days a week, 20 hours per day.
The Company will provide Technical Support to the Customer via the fitbox IQ support portal on weekdays during the hours of 9:00 am through 5:00 pm Australian Eastern Standard Time, with the exclusion of Australian Public Holidays (“Support Hours”). The customer may initiate a helpdesk ticket through this portal. The Company will use commercially reasonable efforts to respond to all Helpdesk tickets within one to three business days.
SCHEDULE 2 SAAS Services Order Form
Services: Access to fitbox Platform (the “Service(s)”)
Services Fees: Minimum $3 per user per month, payable in advance, subject to the terms of Section 4 of this Agreement.
Initial Service Term: 12 month(s)
Payment Processing Activation: Payment Processing Activation refers to the date by which the Customer agrees to have commenced the entirety of their membership payments processed via the fitbox Platform. Failure to meet this date will result in an invoiced charge of $150 + GST to the Customer per month, charged in advance for access to the Platform.
Implementation Services: the Company will use commercially reasonable efforts to provide the Customer the services described in the Statement of Work (“SOW”) found in Schedule 1 of this Agreement (“Implementation Services”), and the Customer shall pay the Company the Implementation Fee in accordance with the terms of this Agreement.
Fair Use Policy: The provision of access to the fitbox Platform for the specified Service Term by the Company, is met with the commitment by the Customer to maintain a minimum of (#) active users across the period of the Service Term; unless terminated prior in accordance with Section 5 of this Agreement. In the event the active user count falls below the minimum for any reason, the Company may request that the Service Fee be maintained to equivalent of the minimum active user accounts, at its discretion.